Preparing your experience
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Founder Profile
Broker Assistant
Affordable Quotes
Assistant to Todd Harlan, CEO, and lead customer service contact — keeping every client experience smooth from first call to enrollment.
The Journey
Kiersten came from a service-oriented background where listening and follow-through were always central. Before insurance, she built a reputation for making complex processes feel manageable for the people she supported.
Immersed herself in the details of ACA, limited medical, and supplemental plans — not as a sales agent, but as the person who ensures every client question gets a clear, accurate answer.
Developed the intake, follow-up, and renewal workflows that allow Affordable Quotes to deliver consistent, thoughtful service at scale. Her systems keep nothing from falling through the cracks.
Serves as the friendly, reliable voice clients hear from first call to enrollment confirmation — coordinating between clients, Todd, and carriers with warmth and precision.
