Preparing your experience
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Founder Profile
Chief Operating Officer (COO)
Kiersten brings a service-first approach to every part of the client experience, making complex processes feel manageable and personal. She built her strength in listening, follow-through, and translating each client’s story into clear next steps. At Affordable Quotes, she developed the intake, follow-up, and renewal systems that keep the team coordinated and ensure nothing falls through the cracks. As Chief Operating Officer, Kiersten connects clients, advisors, and carriers with the warmth, precision, and consistency that turn a single enrollment into a lasting relationship.
The Journey
Kiersten came from a service-oriented background where listening and follow-through were always central. Before insurance, she built a reputation for making complex processes feel manageable for the people she supported.
Immersed herself in the details of ACA, limited medical, and supplemental plans — not as a sales agent, but as the person who ensures every client question gets a clear, accurate answer.
Developed the intake, follow-up, and renewal workflows that allow Affordable Quotes to deliver consistent, thoughtful service at scale. Her systems keep nothing from falling through the cracks.
Oversees the operations behind every client touchpoint — from first call to enrollment confirmation — coordinating between clients, Todd, and carriers with warmth and precision.
Affordable Quotes works with Kiersten because she turns care into a reliable operating system. Her attention to detail, follow-through, and ability to make complex steps feel manageable help clients and the team move forward with confidence.